FAQs

Live video coverage of games is available for domestic and international fans, but there are restrictions on what fixtures can be broadcast due EFL broadcasting rules and regulations.

Live audio offers fans alternative ways to follow matches if they can’t attend games with live commentary of every game during the season. All audio commentaries are available worldwide.

Live video and audio broadcasts are available via the club website and official iOS/Android apps.

Non-televised Saturday 3pm kick off and Friday/Sunday games: Outside UK and Ireland, Channel Islands and Isle of Man only

Non-televised midweek games: Worldwide

Televised games: Available in selected territories (notified by the EFL in advance of the fixture)

Audio Commentary: Available worldwide

If there is not a pay-per-view match pass available in your territory for the game you want to watch, then it is not available.

Additionally, there is no season card holder access to streaming.

The following is a breakdown of the subscription packages and costs:

Wanderers TV International Subscription: The 2023-24 Wanderers TV International subscription is priced at £140 (Early Bird price until 1st September 2023) or £170 post-1st September and is available to international supporters only. There is also a monthly option available for £25 per month. As well as live EFL games, this subscription will include exclusive Wanderers TV on-demand video content. International supporters are now able to purchase their Wanderers TV International Subscriptions.

Wanderers TV Subscription: A Wanderers TV subscription is available to domestic and international supporters and includes exclusive access to Wanderers’ content including behind the scenes and feature videos, audio commentary, match highlights, full match replays and classic games (this subscription does not include live video).  

Please note that on-demand video will be free on launch of Wanderers TV but all supporters will need to create a Wanderers Account to access content. However, from Monday 31st July, Wanderers TV will become a subscription service, priced at £5 per month or £50 for the season and includes all the benefits listed above. Match passes are not included in a Wanderers TV subscription. 

Match Pass: Live match passes (for eligible games) are priced at £10 for both international and UK and Ireland based supporters.

Audio Pass: Live audio passes are priced at £2.50 for both international and UK and Ireland based supporters.

Seasonal subscriptions such as the Wanderers TV International Seasonal Subscription will not automatically renew and will expire on the date stated when you signed up.

Monthly Wanderers TV International subscriptions will auto-renew throughout the year, including in the summer, until cancelled.

Monthly Wanderers TV subscriptions will also automatically renew unless cancelled. Individual game packages will expire after the purchased game and are one-off payments.

You can cancel your monthly subscriptions via the My Account page (https://boltonpayments.streamamg.com/account).

Alternatively, please email wandererstv@streamamg.com to request your cancellation.

If you can’t log in, please try another browser or clear your cache/cookies and try again. If you have forgotten your password, please navigate to the login screen and click the ‘Forgot Password’ link.

If you are receiving a ‘Blocked Account’ message, this can be solved by resetting your password.

Once you have purchased the subscription or Match Pass that grants you access to the live stream, you need to head to the Match Centre for each respective fixture which can be found via the Club's homepage. 

Here, you will find a 'Watch / Listen Live' button - simply click here to follow the action! 

You can also head straight to our Live page here. 

Laptop/desktop – Windows 8.1/10/11 and recent versions of MacOS.

Mobile – Most modern iOS and Android devices running the latest versions of their respective operating systems. Please ensure your device is running the latest version of your operating system. If you are looking

Browsers – Latest versions of Chrome/Firefox/Edge/Safari. Other browsers such as Internet Explorer/Opera are not supported. For the best support with the live stream and audio commentary, the recommended browser is Google Chrome across all devices.

Live audio commentary can be accessed across desktop, tablet and mobile devices with up-to-date browsers.

The official mobile applications offer the best viewing experience on mobile.

Please ensure that your web browser cookies are set to 'allowed' in your privacy and security settings. If you fail to do this, it may mean that you are unable to log-in and access the stream.

Safari Users – Versions of Safari from 13.1 onwards have cross-domain tracking disabled – this must be enabled for the login system to work. If this is not enabled, you may get stuck in a login loop.

Please check your connection speed – a minimum of 4mb/s bandwidth is required to view. SpeedTest is a handy tool for this.

Also, be aware of the usage of devices on your network. If other people on your network are streaming/gaming, this may affect the amount of bandwidth available to you.

An attempt to use a VPN can also cause buffering – VPNs are prohibited and if detected your access to the stream will be revoked and no refund given.

Games are available in line with the geo-restrictions above. If you receive this message, the game is not available in your country or territory.

If you’re outside the UK on holiday and trying to access the stream via mobile data (3G/4G/5G), your IP address is still registered as being in the UK despite roaming due to the way roaming mobile service works. Connecting to a local WiFi network should solve this.

Casting is prohibited by EFL regulations. Smart TV browsers are not supported but may work.

Game consoles/Amazon Firesticks or other third-party devices also are not supported. We are not held responsible if you experience issues with the streams on unsupported devices even if they have worked previously.

During the game, please report your technical issues to wandererstv@streamamg.com who can investigate whether there is a problem with the broadcast.

If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection.

*Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.

Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund.

Refunds will not be issued for supporters attempting to access via a VPN or using a smartphone or tablet browser.

This is due to the EFL’s existing broadcast agreement with Sky Sports.

Due to EFL and FA broadcasting regulations, only league matches will be streamed via live video. FA and League Cup matches are not eligible for UK and Ireland or international fans. However, live audio commentary will still be available for all cup games for all our fans worldwide.

Please note that fixtures may also be selected by international rights holders apart from Sky Sports. These will also be excluded from live streaming.

No. It is for private, individual use only. Commercial premises are excluded from the live streaming service. The EFL has a strict monitoring policy in operation and will prosecute any premises illegally streaming live games.

All feeds of the game are monitored by the club and the EFL. The EFL has a strict monitoring policy in operation and will prosecute individuals who illegally stream live games. We would ask anyone who observes these feeds to anonymously inform us via wandererstv@streamamg.com

Domestic fans travelling overseas will have the same access as international users only if they buy a Wanderers TV international subscription to the live streaming service once abroad. This is because the UK and Ireland subscriptions have different entitlements to the international subscriptions and you can only access international subscriptions outside of the UK & Ireland.

For international fans travelling to the UK & Ireland you won’t be able to view live streams that you are eligible for as your IP address when connecting to the internet will identify you as not being in an eligible country.

If you are on a monthly package, it is an accepted risk that some months will have more live fixtures than others, so no refund will be given in those cases. While we realise that this might be frustrating, we do not increase costs in months that have lots of games and this is an accepted risk by the club. We believe it will balance out over the course of the season.

Yes, your live video subscription includes all audio streams. So, if a game is not available to watch live, you can always listen to it.