Ticket Exchange | FAQs

3rd April 2024

We are pleased to confirm the details our new Ticket Exchange initiative which will be trialled at our remaining April home fixtures against Portsmouth (Saturday 13^th April, 3pm KO), Shrewsbury (Tuesday 16^th April, 7.45pm KO) and Port Vale (Saturday 20^th April, 3pm KO).

Ticket Exchange is our new official online resale platform which offers season ticket holders the opportunity to resell their seat to an Official Club Member (or other supporters if the game goes on general sale) for fixtures they are unable to attend.

Via the new system, seats will continually become available across the Toughsheet Community Stadium right up to matchday with supporters able to list their seat up until two hours before kick-off.

For the remaining home games of the season, once the seat is sold, season ticket holders will be credited £10 for an adult ticket and £5 for an under 12 or under 18 ticket, which can be redeemed for a future purchase.

Should the initiative prove successful during the trial period this April, Ticket Exchange will be put in place permanently from next season and updated details will be communicated to supporters.

Neil Hart, Chief Executive Officer at Bolton Wanderers said: “On average, there are between 1,000 and 3,000 season ticket holder seats that are unattended on a matchday. We want to now give those season ticket holders the opportunity to resell their tickets if they know for certain they will be unable to attend upcoming games.

“Our aim is to see the stadium full on a matchday and we believe this new system will allow others who are keen to attend the opportunity to do - especially for these vital remaining home fixtures of the 2023/24 season.

“We encourage supporters to read our detailed information on the Ticket Exchange initiative and do get in touch with any queries. As ever, thank you for your ongoing support.”

Ticket Exchange is now live for the Portsmouth, Shrewsbury and Port Vale fixtures.

Ticket Exchange FAQs

Selling A Seat Via Ticket Exchange

Season ticket holders can list their seat for resale on Ticket Exchange by following these steps;

Login to your eTicketing account.
Click the ‘head and shoulders’ icon which will be in the top right-hand corner of your screen.
Under ‘Ticketing’, choose ‘Manage Tickets’.
Select the fixture that you are unable to attend.

Note: Please double check the BLOCK, ROW and SEAT before selling seat to ensure you are placing the correct seat online.

Select the seats you wish to list for resale from those available within your network.
Click 'Sell Tickets' - you'll be notified by email once your ticket has been purchased.

Once the seat is sold, season ticket holders will be credited £10 for an adult ticket and £5 for an under 12 or under 18 ticket, which can be redeemed for a future purchase.

Buying A Seat Via Ticket Exchange

Official Club Members (and other supporters, should the game goes on general sale) can buy seats listed for resale on Ticket Exchange by following the below steps.

All seats listed on Ticket Exchange will be highlighted in pink on our eTicketing stadium map and display the Ticket Exchange logo when selected.

All Ticket Exchange seats will be sold at full adult price only.

Login to your eTicketing account.
Click on the fixture you would like to purchase a ticket for.
Select an available seat (ones listed for resale will be highlighted in pink) and add to your basket for checkout.

Remove A Ticket From Ticket Exchange

Follow steps 1-3 above.

The Manage Tickets screen will be shown. Click on “Posted on Ticket Exchange”
Information detailing the ticket currently on Ticket Exchange will be displayed. Tick the box next to the Ticket you are looking to remove from Ticket Exchange and click on “WITHDRAW FROM SALE”.
You have withdrawn the posting of (?) tickets will be displayed.

The tickets will be returned to your season card. You will receive an email confirmation that your Ticket Exchange has been cancelled / withdrawn.

Key Points

No refunds – Tickets, once purchased, are strictly non-refundable and non-transferable.
Face value – Available seats are listed at the prevailing Adult rate, which varies depending on the exact seat location and category of the fixture.
Not all games – Season ticket holders can only use the Exchange to list seats included in their Season Ticket.
Limited seating – Availability depends on which season ticket holders have listed their seat at any given time.
Official Membership priority – Tickets bought on the Exchange are available to purchase at a rate of one per Official Club Membership (unless the game is on general sale).

Next Steps

My Ticket has sold on Ticket Exchange

Congratulations! Your season seat has been sold and is no longer available on your season card. You will receive an email confirmation with the amount to be credited to your account. This can be used against any future ticketing purchases.

My Ticket has not sold on Ticket Exchange
Your seat access will be re-instated back onto your season ticket card. You will receive an email confirming your ticket has not been sold.

I no longer want to sell my season seat on Ticket Exchange

You can remove a season seat from Ticket Exchange at any point as long as the seat has not sold. If the seat has sold you cannot reverse the purchase. See “To remove a Ticket from Ticket Exchange:” above.

Can I have my credit refunded back to me?

Ticket exchange will always offer an account credit back to your ticketing account. This credit cannot be refunded back via cash. You can use your credit against any future match purchases (including season tickets).

Will my season ticket card work after I have sold my seat on Ticket Exchange?

Your season ticket access will be re-instated on the next available home match. But will not work on the fixture you have sold as Ticket Exchange.

Can I sell my seat to someone I know?

Once a ticket is posted on Ticket Exchange for purchase anyone can purchase the seats online. This is not limited to supporters in your network.

If you have any questions that have not been covered in the information above, please email tickets@bwfc.co.uk or call 01204 328 888.

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