BWDA Lottery Policy

To provide new and/or improve existing facilities at Bolton Wanderers Football Club, as determined by an elected committee, including but not limited to:

• Provision and upgrade of equipment to impove football performance, support new talent and enable continued participation in sport.
• Provide and improve new facilities to enhance the security, safety and experience of supporters and visitors to the stadium.
• Support other sporting and charitable organisations by providing the opportunity of becoming a beneficiary of the Bolton Wanderers lotteries by means of entering their members into the BWDA lottery draws. 

Bolton Wanderers Lotteries supports responsible gambling and makes an annual donation to the Responsible Gambling Trust by proxy as a member of the Lotteries Council

Having a bet on a horse, the dogs, in the casino or as a member of a lottery should be fun, an exciting way of taking a risk as long as the risk   is kept under control.

Most people enjoy the experience without any problem but for a small minority it ceases to be fun and can dominate lives.

• Gambling is fun and enjoyable and a form of entertainment.
• Set limits on the amount you spend and stick with them.
• Be aware of and limit the time spent on gambling.
• Don’t gamble to solve financial problems.
• Don’t gamble to escape personal problems.

Ask yourself these simple questions:

• Do you skip work to gamble?
• Do you gamble to try to pay off debts?
• Do you gamble to escape problems?
• Do you borrow money to gamble?
• If you lose do you try to win back your losses?
• Are you reluctant to spend gambling money on anything else?
• Have you lost interest in other activities?

If you answer yes to any of these questions, then you may have a problem and could benefit from contacting BeGambleAware.

BeGambleAware is a registered charity and are committed to promoting a responsible attitude to gambling. BeGambleAware provides information, advice and support for individuals and their family and friends who have concerns about problem gambling. If you think that you have a gambling problem, or someone you know has a problem, then BeGambleAware may be able to help.

For advice, support or information call the BeGambleAware helpline on 0808 8020 133 or visit their website www.begambleaware.org.

Bolton Wanderers operate a self-exclusion policy. The procedure requires you to enter into an agreement with us. The self-exclusion period will be for a minimum of 6 months and a maximum of 5 years. You can commence self-exclusion immediately should you wish to do so. If you would like further information or a copy of our Self Exclusion policy please ask any member of the Promotions staff.

Bolton Wanderers limit lottery subscriptions to £20 per person per week and the purchase of match-day draw tickets to £20 per transaction.

Staff and canvassers are advised to politely decline new memberships from vulnerable people, such as the elderly, sick or anyone suspected of being under the influence of drugs or alcohol.

Bolton Wanderers and its agents will not sell lotteries to persons under the age of 18. Proof of age may be requested.  If it is found that a child under 18 years of age has purchased a lottery ticket or instant win scratchcard a refund will be given to the child. Under those circumstances any prize/s due to that child will not be paid. If the prize has already been paid every effort will be made to retrieve it.

Staff and agents are trained are fully aware of the underage policy.

Gambling under the age of 18 is illegal.

We reserve the right to refuse participation in our lotteries to anyone we know or suspect that their income is of a result of criminal activity.

Although the likelihood of BWDA lotteries being used as a source of criminal activity or money laundering is very low, in the event that we know or suspect any person using proceeds of crime to take part in any of our lotteries we will report our suspicions to the National Crime Agency (NCA) and the Gambling Commission as per the Proceeds of Crime Act 2002. Any such reports will be logged. Click here for the Proceeds of Crime Act 2002

Staff and agents are fully aware of the prevention of crime policy.

Bolton Wanderers operate an open and fair policy and invite members of the public to make the lottery draws. Anyone interested please contact 01204 673777.

We can provide any member with their full playing and payment history on request.

Lottery draw winners are published online at bwfc.co.uk/Fans/Bolton Wanderers lotteries and can also be found on facebook – search Bolton Wanderers Lotteries

Winning cheques for the subscription lotteries will be sent out direct either in the post or via an agent. No claim is necessary.

We operate a complaints procedure, full details can be found below.

A list of projects funded by the Bolton Wanderers Development Association (Lotteries) monies is available on request.

Please contact 01204 673663 or email lotteries@bwfc.co.uk

The lotteries are operated in an access card controlled office.

Whenever possible cash will be handled in the presence of other members of staff.

Preparation of bankings is always checked by a second member of staff and signed off by both members of staff.

Cash is removed from the tills and stored in a key controlled safe overnight in a locked strongroom.

Customer bank card numbers are not stored for future use without prior consent of the customer.

Customer funds are held as per the Gambling Commission medium level of protection click here for further information. Any customer funds paid in advance for payment of future lotteries is segregated and held in a customer bank account. Agents’ savings are also segregated and held in the same customer account. We have made every effort to protect customer funds by holding them in a separate account specifically opened for customer funds, however there is no absolute guarantee that all funds will be repaid in the event of insolvency.  

We are committed to offering a friendly service and a fair and open policy. If you feel that you have not received the excellent customer service that you should expect or have been treated unfairly, please bring this to the attention of a member of staff. The staff recognise the value of our customers to our business and will always endeavour to solve any problem quickly and fairly. 

However, the Company will not accept customers using foul language and intimidation towards our members of staff who are trying to help you with your complaint. 

If your query is not resolved, you will be referred to the Lottery Promoter.  If the Promotor is unavailable your details will be taken and you will receive a telephone call within 48 hours.

If your complaint is regarding the service you have received, the Promoter will discuss your grievance with you and try to offer you a solution. In the event that this is not acceptable you must put your complaint in writing to the Chief Operations Officer who will reply within 7 days. The decision of the Chief Operations Officer is final.

If your complaint is regarding any of the three lotteries that we operate and you feel that you have been treated unfairly, please follow the same procedure as above but if you are not happy with the solution on offer you can take the matter to ADR (Alternative Dispute Resolution) which is a free to access service.   IBAS, an approved ADR body, have a panel of experts who will act as an impartial adjudicator between a gambling operator and their customers if a dispute can not be resolved internally. 

Bolton Wanderers Development Association will always abide by any decision made by IBAS.

Jacky Swift,                                                

Tele. No. 01204 673663.                             

Email: jacky.swift@bwfc.co.uk

Chief Operating Officer

Phil Mason,

Tele. No. 01204 673790 

Email: pmason@bwfc.co.uk                  

Independent Body - IBAS

PO Box 62639,

London

EC39 3AS

Tele No. 020 7347 5883                                                    

Email: adjudication@ibas-uk.co.uk

Website: www.ibas-uk.com